Looking for the best way to migrate data from Help Scout?
Try Help Scout Service Desk export tool
Wasted time is a wasted opportunity. Why struggle with different export options and to not avail when you can move all your valuable data in just a few clicks? It’s simple, it’s fast, and most importantly, it’s reliable.
Help Scout export step by step
If your only option right now is to use Help Scout export tool, then we can guide you through. Being prepared means being safe. Before you start any kind of migration, it’s best you prepare for the worst. With default help desk export options you can never be too safe. Make sure that:
You have multiple data backups
Know about the export options of your new CRM
Have a backup strategy in case of data loss
These three simple rules will make your life so much easier. By having multiple backups, you ensure that your data is safe. And by knowing the functionality of your new help desk, you will be prepared for unexpected.
Start for freeThe tool that will help you move from Help Scout
Nobody wants to fill out every field manually. It’ll take ages and will probably destroy your productivity in the long run. Why do it yourself when all you need to export data is a script? Our tool is quite versatile when it comes to compatibility. We will take care of your data export troubles
Why many old service desks have an export issue?
Almost all old service desk systems have a set of standard features such as account management, statistics, ticket adjustments but lack a proper data export system.
There are two distinct reasons why this trend continues to grow. First is that a lot of them are actually built using an outdated codebase and having more options isn’t an option.
And the next reason is that companies want you to stay with them for as long as possible. In theory, exporting data isn’t all that difficult, but businesses would rather focus on something else.
How our Help Scout migration tool works
Our tool employs a unique script to export all files. We focus on delivering a high-quality experience. That is why we included a number of export options. Be it Zendesk, Jira, or Help Scout export, it supports every major service desk.
No need to juggle between different formats or be afraid that there’s going to be a mismatch of fields. It will sort everything automatically and you can set up custom filters in case you don’t need something.
Aside from tickets, it also can export conversations, which is something that many help desks by default don’t allow you to do.
But can you still move data with these old systems?
Of course, that is their sole purpose. All CRM systems have some export options but many of them aren’t that user-friendly as they are advertised to be. When it comes to Help Scout export system is not very good.
Data migration is always problematic
With more platforms emerging every day, it’s getting harder and harder to stay on an outdated platform. New features are constantly introduced and many of them are actually pretty good.
However, in spite of all these innovations, business owners stick with old systems. This is not because they don’t want to learn a new help desk system, but mostly because they don’t have a proper export option.
How to export reports from Help Scout?
If you want to export your reporting data, you need to navigate to the Report menu, then select All channels, pick the desired format, and hit export. Seems simple enough, but here’s the catch. The data stored has proprietary values and might not work with other help desk systems. In such cases, you need to move all the data from Help Scout manually. Besides, you won’t get the opportunity to export conversations.